About this role
You will support a U.S. property management company from the Philippines - taking tenant issues from first contact through to resolution, handling confrontational situations like late rent, noise complaints, and disputes calmly and professionally, and keeping accurate records in property management software. You will manage a heavy daily flow of email, phone, and text, decide what is yours to resolve, and escalate only what genuinely needs U.S. management approval. This role suits someone who drives things to a close on their own initiative. It is a fully remote, Philippines-based role working U.S. business hours (approximately 9 PM to 6 AM PHT).
What you’ll do
- Take tenant issues from first contact through to resolution, owning them end to end.
- Handle confrontational situations - late rent, noise complaints, and disputes - calmly and professionally.
- Keep accurate records and documentation in property management software such as AppFolio, Buildium, or Yardi, and in ticketing systems.
- Manage a heavy daily flow of email, phone, and text communication.
- Decide what to resolve independently and escalate only what genuinely needs U.S. management approval.
What we’re looking for
- At least three years of property management or tenant-support experience.
- A track record of owning issues from first contact to resolution without being managed through every step.
- Calm, confident handling of confrontational tenant situations.
- Hands-on experience with property management software (AppFolio, Buildium, Yardi, or similar) and accurate documentation.
- Comfort managing heavy daily email, phone, and text communication.
- Clear, neutral English and sound judgement on what to decide versus what to escalate.
- Availability for full U.S. business hours (approximately 9 PM to 6 AM PHT).
Nice to have
- Data entry experience.
- Experience with U.S. residential property management specifically.
- Familiarity with U.S. tenant laws and lease processes.
- Prior remote experience supporting U.S. clients from the Philippines.
About F5 Global Talent
F5 Global Talent is a people-first company that hires experienced professionals and places them in long-term, fully remote roles with leading U.S. companies. We are your direct employer of record — we handle payroll, equipment, HR, and ongoing support, so you can focus on doing your best work. To date we have placed 500+ professionals, and 98% remain with their role past the first 90 days.