About this role
This is an administrative role for a U.S. home services company that installs and repairs garage doors, and the customer is on the other end of the phone for most of it. You will schedule service appointments and manage the technician calendar, take customer calls and emails about scheduling, pricing and service questions, and sort out the conflicts that come up when a job runs long or a technician is delayed. You will prepare and send invoices, follow up on payments that have not come in, and keep customer records and job history accurate. Day to day you will be coordinating with technicians on their schedules and job updates, and handling the general office administration that keeps the operation running. It needs someone organized enough to hold several things at once without dropping any, accurate with numbers and records, and comfortable being the voice of the company to a customer who is annoyed their door is still not fixed. You do not need to know anything about garage doors. This is a fully remote position for a candidate based in India or the Philippines, working U.S. business hours.
What you’ll do
- Schedule service appointments and manage the technician calendar
- Answer customer calls and emails about scheduling, pricing and service questions
- Resolve scheduling conflicts and customer issues
- Prepare and send invoices, and follow up on outstanding payments
- Maintain customer records and job history
- Coordinate with technicians on daily schedules and job updates
- Handle general office administration and record keeping
What we’re looking for
- Administrative or office support experience
- Appointment scheduling and calendar management
- Customer service experience by phone and email
- Invoice preparation and basic bookkeeping
- Data entry and record keeping
- Familiarity with QuickBooks or similar accounting software
- Comfortable using scheduling or field service software
- Excellent verbal and written English communication
- A professional phone manner
- Strong organizational skills and attention to detail
- Able to work independently and manage several tasks at once
Nice to have
- Experience in home services, construction or the trades
- Experience with ServiceTitan, Jobber or a similar field service platform
- Experience coordinating technicians or field staff
- Familiarity with U.S. customers and business practices
- Basic understanding of garage doors or similar home products
About F5 Global Talent
F5 Global Talent is a people-first company that hires experienced professionals and places them in long-term, fully remote roles with leading U.S. companies. We are your direct employer of record — we handle payroll, equipment, HR, and ongoing support, so you can focus on doing your best work. To date we have placed 500+ professionals, and 98% remain with their role past the first 90 days.