About this role
You would be the person who gets the money in. Day to day that means working a list of overdue and upcoming invoices, calling and emailing clients, asking directly for payment, recording exactly what was promised and by when, and following up when a promised date passes. The part that makes this role different is what happens when a client says they will not pay until something is resolved. Rather than logging the dispute and waiting, you would take it to whoever can fix it - sales, operations, the project team or customer service - agree a date with them, keep the client informed while it is in flight, and then go back and collect once it is done. High-risk accounts get escalated early rather than late. Bookkeeping and accounting knowledge are not part of this job; persistence, persuasion and clear spoken English are.
What you’ll do
- Monitor overdue and upcoming invoices and work them to payment
- Contact clients by phone and email and ask directly for payment
- Record every commitment - what was promised, by whom, and by when - and follow up the moment a date passes
- Negotiate payment dates and instalment arrangements where appropriate
- Coordinate with sales, operations, project and customer service teams to resolve whatever a client says is blocking payment
- Close the loop after an issue is resolved and collect the payment
- Escalate high-risk and seriously overdue accounts early
- Keep accurate records of follow-up activity, client commitments, disputes and payment status
- Manage many outstanding accounts at the same time without letting the quiet ones slip
What we’re looking for
- Collections or payment follow-up experience, or a background in customer service, sales, account management, telecalling or client relationship management
- Excellent verbal and written English
- Strong persuasion and negotiation skills
- Persistent follow-up and account management
- Comfortable making phone calls and handling difficult conversations
- Strong organisational and record-keeping skills
- Ability to manage multiple outstanding accounts simultaneously
- Cross-team coordination and stakeholder management
- Problem-solving and issue resolution
- Based in the Philippines and able to work U.S. business hours
Nice to have
- Customer success experience
- Client relationship management experience
- Experience escalating high-risk or seriously overdue accounts
- Experience negotiating payment plans or payment arrangements
About F5 Global Talent
F5 Global Talent is a people-first company that hires experienced professionals and places them in long-term, fully remote roles with leading U.S. companies. We are your direct employer of record — we handle payroll, equipment, HR, and ongoing support, so you can focus on doing your best work. To date we have placed 500+ professionals, and 98% remain with their role past the first 90 days.